At VDCI, our courses are self-paced, pre-recorded, and accessible anytime during your training period. While the courses are pre-recorded, we strive to offer live chat and messaging support that adheres to the response times and guidelines below:
Response Times
During Business Hours
- Business hours are defined as weekdays (Monday through Friday) from 10:00 AM to 6:00 PM Eastern Time, excluding major U.S. holidays (see below).
- General inquiries during business hours will typically receive a response within 30 minutes.
- Technical inquiries requiring file reviews, sharing of files, or software-related troubleshooting usually take 1-3 business hours after submission of your files.
- Requests involving initial software setup and access may require up to 4 business hours.
Outside Business Hours
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For inquiries submitted outside of business hours or during non-business days, responses will be provided within 24 hours.
Project Grading
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Project submissions will be graded and returned within 3 business days.
Quickest Ways to Get Support
For the fastest responses, we recommend using:
- The chat feature available on our website and your student portal (located at the bottom right of your screen).
- Direct messaging your instructor through your Learning Management System (LMS).
- We do not provide support via teleconferencing software (such as Zoom) unless 1-on-1 mentoring is included in the course or program.
Types of Inquiries
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Immediate responses typically include:
- Assistance accessing your course and materials
- General questions regarding the Learning Management System (LMS)
- Technical questions, particularly those involving detailed review and troubleshooting of your submitted files, generally require additional time as outlined above.
Business Days and Holidays
Business days exclude weekends (Saturday and Sunday) and the following major U.S. holidays:
- New Year's Day
- Presidents' Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Thank you for choosing VDCI—we're here to support your success!